How Do I Schedule an Interpreter ?

  1. Call Our Office at (410)414-4124 to discuss the availability of a qualified interpreter for your scheduled event.
  2. Fill out our Request For Services form, and return it to the office via email or fax.
  3. Call the office to confirm that we received your faxed request form. Confirmation will be sent only for RFS forms received by email.
  4. If the appointment / event has been rescheduled: Call our office ASAP ! We have no way of knowing if a patient/client cancelled an appointment with your office if you do not tell us. We do not deal with patients or clients directly. This is your responsibility to let us know. Charges will apply to rescheduled/cancelled appointments without proper notice.

What Should I Know About the Interpreting Process ?

General / Important Information

    1. While it may be a new experience for you, the first thing you need to do is relax. Speak in a natural speed and tone of voice. While it may seem odd at first to be communicating through a third person, the process works best if you try to communicate directly to the Deaf person speaking to them as you would anyone else. Try to maintain eye contact as much as possible.
    2. Interpreters have the responsibility to do their best to interpret all communication. If there is anything you do not wish the Deaf or Hard of Hearing person to know, it is best to take that communication outside of the room or setting. The same is true if the Deaf or Hard of Hearing person is signing it is expected that the interpreter will interpret everything they are saying.
    3. Interpreters will keep all information confidential. This includes information they may know about the client from other interpreting settings. It is best not to ask the interpreter about the Deaf consumer. Ask the Deaf person directly and the interpreter will be happy to facilitate the communication.
    4. Do not engage the interpreter in conversation while they are actively interpreting.
    5. Before the interpreting begins, you can solicit the interpreter’s input as to the best location for the interpreter to be in relation to the other parties involved in the communication.
    6. There is typically lag time between a speaker and the interpretation. As a result, responses and questions from Deaf participants may be slightly delayed. Interpreters may need to ask you or the Deaf person for clarification on key points. Allowing this to happen enables the interpreters to do their job well.

Before the Interaction

    1. Inform the interpreter of any special audiovisual equipment or technology that may be used.
    2. Sufficient lighting should be used at all times so the interpreter is clearly visible.
    3. Be aware that Sign Language is not a word-for-word rendition of English. American Sign Language (ASL) is a unique language with its own syntax and grammar.
    4. Sign Language does not always have specific signs for specialized or technical words. Often the interpreter will need to fingerspell these words or understand the concept first in order to provide an equivalent sign or interpretation. Providing any vocabulary lists, agendas, or handouts to the interpreters will help for a more successful and accurate interpretation.

How Does the Billing Process Work ?

  1. We do not require a deposit or any form of payment prior to the appointment date.
  2. After the appointment has been completed, an invoice will be generated by our billing department. The invoice will be distributed through he US Postal Service, and the responsible billing party will be charged.
  3. Your office will remit payment (in the form of a check only, no credit cards), and mail the payment to our office.
  4. Appointments not cancelled within 24 hours before the service date / time will be charged.